Legal

The information contained in this Site is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site.

Privacy Policy

Personal Data refers to information that relates directly or indirectly to you, which can be used to identify you on its own or in combination with other data that We collect or have access to. Your personal data is important to us and it is our policy to respect confidentiality of information and the privacy of individuals. This policy outlines how we manage personal data that we hold in compliance with the Personal Data Protection Act 2010 (“PDPA”) and the laws of Malaysia.

Please read this Privacy Policy to understand how we use the personal information we may collect from you. By providing your personal information to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

In order for us to provide you with the best possible Products and/or Services and to operate in an efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:

  • Sensitive information such as your name, date of birth, identification supporting documents (including NRIC or passport number), gender, nationality and race.
  • Contact information such as current private and/or business address, telephone or mobile phone number, fax number, email address and physical address.
  • Payment information such as your credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details.
  • The status of the Products and/or Services you have acquired from us.
  • Usage of the Products and/or Service (for example the website that you are hosting and/or emails you send out or receive).
  • Recording of calls placed by you to our help desk, LiveChat chats you have had with our operators and/or Tickets you have placed for our service enhancement and improvement.

LINKS TO THIRD PARTY WEBSITES

Please be informed that this Privacy Policy applies solely to Country Star Sdn Bhd and does not apply to any third-party websites you may access from our websites. To determine how they deal with your personal information, please ensure that you read their respective privacy policies.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from your authorised representatives, or from publicly available sources:

  • When you communicate with us by submitting contact form through our website or any written or verbal communication for enquiries.
  • When you subscribe to a specific Product or Service on our website.
  • When you register an account on our website.
  • When you participate in any of our surveys.
  • When you participate in any competitions, contests or loyalty programs run/organised by us.
  • When you commence a business relationship with us (for example, as a service provider/business partner)
  • When you visit any of our offices.
  • When you visit or browse our websites.
  • When you lodge a complaint with us.
  • When you provide feedback to us.
  • When you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram.

Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with. We may also collect information from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

USE OF PERSONAL INFORMATION

Upon reading this Privacy Policy you agree that we may use your personal information as permitted by applicable laws. We may collect and use your personal information for one or more of the following purposes:

  • To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us.
  • To verify your identity.
  • To assess and process your application(s) /request(s) for our Products and/or services.
  • To provide you with the Products and/or Services you have requested.
  • To administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments and collecting debts).
  • To investigate and resolve any service issues, billing queries, complaints or other enquiries that you submit to us regarding our network, Products and Services.
  • To assess and/or verify credit worthiness.
  • To detect and prevent fraudulent activity.
  • To engage in business transactions in respect of Products and/or Services to be offered and provided to you.
  • To establish and better manage any business relationship we may have with you.
  • To help us monitor and improve the performance of our Products and Services, our customer service teams and our website.
  • To maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
  • To manage staff training and quality assurance.
  • To notify you about benefits and changes to the features of our Products and/or Services.
  • To produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual.
  • To analyse statistical data from website and advertisement analytics.
  • To conduct marketing activities (for example, market research).
  • To investigate, respond to, or defend claims made against, or involving Country Star Sdn bhd.
  • To maintain records required for security, claims or other legal purposes.
  • Tor any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

DISCLOSURE OF PERSONAL INFORMATION

We assure you that Country Star Sdn Bhd will not provide or sell your personal information to any third party and will keep all information confidential. However, we may be required or need to disclose information about you to the following third parties:

  • Law enforcement agencies.
  • Government agencies.
  • Companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers.
  • Companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with Products and/or Services that you have requested or subscribed for.
  • Our merchants and/or strategic partners that provide Products and/or Services which require personal information disclosure.
  • Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal information.
  • Domain name registration bodies (such as but are not limited to ICANN and MYNIC).
  • Any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.

Other parties in respect of whom you have given your express or implied consent

RESPONSIBILITY TO PROVIDE ACCURATE PERSONAL DATA

You are responsible for providing accurate, not misleading, complete and up-to-date information to Country Star Sdn Bhd about yourself and any other person whose personal information you provide us and updating this personal data as and when it becomes inaccurate, misleading, incomplete and out-of-date by contacting Country Star Sdn Bhd.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will retain your personal information in compliance with this Policy and/or the terms and conditions of your agreement(s) with Country Star Sdn Bhd for the duration of your relationship with us. We are required to keep this information as it may be necessary to protect the interests of Country Star Sdn Bhd and/or its customers.

UPDATES TO PRIVACY POLICY

We may amend this Privacy Policy from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, leaflets or hard copy versions. Please check our website for our most up-to-date practices.

Your Consent

In enjoying benefits of Country Star Sdn Bhd’s services, your consent to the collection and use of the personal data by us in the ways described hereinabove (which may change time to time unless and until you inform Country Star Sdn Bhd to the contrary.

Our Contact Details

If you have queries or concerns in relation to this PDPA Statement, kindly contact us at 03-8926 6829 from Monday to Friday (9.00am-6.00pm, excluding public holidays) or email us at info@cssb.com.my

 

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